Return & Exchange Policy
At Renew Gadgets, your satisfaction is our priority. If you're not fully happy with your purchase, we offer a 14-day return or exchange window on all Pre-Owned and Refurbished items, as long as they are returned in their original condition with the invoice or order confirmation.
Important Information:
-
🚫 Brand New Sealed Products: These can only be returned if they are faulty, not just for change of mind.
-
🚚 Return Shipping Costs: Customers are responsible for return shipping on items returned due to change of mind.
-
✅ Damaged or Faulty Items: If the product you received is damaged or defective, we'll cover the return shipping costs by providing a prepaid label.
6-Month Return-to-Base Warranty
For your reassurance, we offer a 6-month return-to-base warranty on all our products (unless stated otherwise). This warranty begins from the date of your purchase and lasts for 6 Months from the invoice date
How to File a Warranty Claim:
📩 Reach out to us to begin your claim, and our team will assist you through the process.
🔧 Once we receive the product and confirm the issue:
✔️ Repairs or replacements will be completed within 1-3 business days.
✔️ If a repair or replacement isn't possible, we’ll issue a full refund.
Important Note: Warranty repairs typically take 1-3 business days, unless we notify you otherwise.
What’s Not Covered by the Warranty:
The warranty becomes void if the product shows any of the following:
❌ Physical damage or liquid exposure
❌ Tampering or unauthorized repairs/modifications by third parties